Last Updated: 02/12/2025

Welcome to Al-Mukhtar Ali Khalil Trading & Investment LLC. 
These Terms & Conditions govern your access to and use of our websites, mobile applications, digital services, and all platforms operated under our subsidiaries, including:

• Charcoals Burger

• Zool Taxi

• Zool Mart

• Food Manufacturing & Export Divisions

• Franchise & Investment Services

By accessing our website or using any of our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use immediately.

1. Use of Website & Services

You agree to use our website and services for lawful purposes only. You must not:

• Engage in fraudulent or unauthorized activities

• Attempt to breach website security

• Misuse content, trademarks, or copyrighted materials

• Interfere with website functionality

• Provide false or misleading information

We reserve the right to suspend or block access at our discretion.

2. Intellectual Property Rights

All content on this website—including text, graphics, logos, images, videos, software, and trademarks—is the property of Al-Mukhtar Ali Khalil Trading & Investment LLC or its subsidiaries.

You may not:

• Copy, reproduce, or distribute content

• Modify or reuse content without permission

• Use our branding for commercial purposes without authorization

Use of content without written approval is strictly prohibited.

3. Accounts, Orders & Bookings

Some services (such as Zool Taxi, Zool Mart, or franchise applications) may require account registration.

You agree to:

• Provide accurate and complete information

• Keep login details secure

• Use your account responsibly

We reserve the right to suspend accounts that violate our policies.

4. Payments & Transactions

For products, services, deliveries, or orders, you agree that:

• Payments must be made using approved methods

• All transactions must be authorized by the account holder

• Refunds & cancellations follow service-specific policies (available on request)

We are not responsible for delays caused by banks, third-party processors, or network issues.

5. Franchise & Investment Inquiries

By submitting franchise or investment forms, you acknowledge that:

• Submission does not guarantee approval

• Additional documents (NDA, KYC, AML compliance) may be required

• The company may accept or reject any application at its discretion

No financial commitment should be made unless a formal written agreement is signed.

6. Third-Party Links & Services

Our websites or apps may contain links to external websites or services.
We are not responsible for:

• Content on third-party websites

• Their privacy policies

• Their terms of use

You access such links at your own risk.

7. Product & Service Availability

Availability of products, delivery services, franchise offers, or mobile app features may vary by:

• Country

• Region

• Legal restrictions

• Operational capacity

We may modify, update, or discontinue services at any time.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Loss of revenue or profits

• Service interruptions

• Delays in delivery or booking

• Technical issues or downtime

• Errors caused by third-party providers

• Unauthorized access to your account

Your use of the website is at your own risk.

9. Indemnification

You agree to indemnify and hold harmless Al-Mukhtar Ali Khalil Trading & Investment LLC and its subsidiaries from any claims, damages, losses, or liabilities arising from:

• Misuse of our website or services

• Violation of these Terms

• Unauthorized access to the platform

• Fraudulent or illegal activity

10. Privacy & Data Protection

Your use of our services is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your data.

11. Termination of Access

We may suspend or terminate access without prior notice if:

• You violate our Terms

• Your usage appears harmful or fraudulent

• Required by legal or regulatory authorities

Termination does not affect legal obligations that must continue (e.g., payments, indemnity).

12. Governing Law

These Terms & Conditions are governed by the laws of:
The Sultanate of Oman

Any disputes will be resolved under Omani jurisdiction.

13. Changes to These Terms

We may revise these Terms & Conditions at any time.
The updated version will be posted with a new “Last Updated” date.

Continued use of our website means acceptance of the updated terms.

14. Contact Us

For questions or concerns regarding these Terms, you may contact us:

📧 Email: info@almukhtar-trading.com
📞 Phone: +968 9132 3084
📍 Address: Salalah, Sultanate of Oman