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Al-Mukhtar Ali Khalil Trading & Investment LLC  is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our websites, mobile applications, digital platforms, and services.

This policy applies to all subsidiaries and brands under the Group, including:

• Charcoals Burger
• Zool Taxi
• Zool Mart
• Manufacturing, export, and trade operations

By using our websites, apps, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name

• Email address

• Phone number

• Location or address

• Payment details (processed securely by third parties)

• Nationality or country

• Any information submitted through forms (contact forms, franchise applications, partnership inquiries, etc.)

1.2 Usage & Technical Data

• IP address

• Device type

• Browser information

• App usage statistics

• Pages viewed and interactions

• Cookies and tracking technologies

1.3 Transaction & Service Data

Depending on the service you use:

• Ride bookings (Zool Taxi)

• Orders and purchase history (Zool Mart / Charcoals Burger)

• Payment records

• Delivery or logistics details

1.4 Driver & Vendor Information

(For business partners, vendors, and drivers)

• Verification documents

• Licenses

• Business details

• Bank or payment settlement information

2. How We Use Your Information

We use your information to:

• Provide and improve our services

• Process orders, bookings, and payments

• Respond to inquiries or support requests

• Manage deliveries and logistics

• Personalize your user experience

• Improve app and website performance

• Send notifications, updates, or marketing messages (only with consent)

• Verify identity for security and fraud prevention

• Comply with legal obligations

3. Sharing Your Information

We may share your data with:

3.1 Subsidiaries & Internal Companies

For unified service delivery across our brands.

3.2 Service Providers

Trusted partners that help us operate our services:

• Payment gateways

• Delivery partners

• Cloud hosting providers

• SMS/email communication providers

• Analytics platforms

3.3 Government Authorities

When required to comply with legal regulations, investigations, or safety requests.

3.4 Business Partners

Such as franchise partners, vendors, and logistics companies—only when necessary for operations.

We never sell your personal data.

4. Data Security

We take data protection seriously and implement:

• Encryption

• Secure servers

• Access control restrictions

• Regular security audits

• Compliance with local and international standards

While we use strong security measures, no online system is 100% secure.

5. Cookies & Tracking Technologies

We may use cookies to enhance your browsing experience, including:

• Remembering your preferences

• Improving website performance

• Delivering personalized content

• Analyzing traffic

You can disable cookies in your browser settings, but some website functions may be limited.

6. Your Rights

Depending on your country’s laws, you may have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent for marketing

• Request a copy of your data

• Object to certain processing activities

To exercise these rights, contact us at:
 info@almukhtar-trading.com

7. Data Retention

We keep your data only as long as necessary to:

• Provide our services

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

After this period, your data is securely deleted.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted information, contact us and we will remove it promptly.

9. Third-Party Links

Our websites and apps may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to review their policies before sharing any data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services means you accept the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@almukhtar-trading.com
📍 Head Office: Salalah, Sultanate of Oman
📞 Phone: +96891323084